In the Payments section, under the grey Payment Details panel, you will find a list of your recent payments. You can sort the payments by any of the columns on the list (e.g., the payment date column) by clicking or tapping the link in that column header. You will see an up or down arrow icon in the column header which will show whether your column is in ascending or descending order.

Visit the Glossary to learn more about the terms used in this section or on your case.

Learn more about searching for payments on your case.

You can print the payments showing in your list by clicking or tapping the Print Payments button in the Payment Details panel. The list of payments will be saved as an Adobe PDF document. You can download this document to your computer or device, and print it. You will need Adobe Reader to open and view a PDF document.

Visit the Glossary to learn more about the terms used in this section or on your case.

Learn more about searching for payments on your case.

	If you are the Parent Who is Due Support		If you are the Parent Who Owes Support
	Viewing Your Payments on eServices		Viewing Your Payments on eServices
	If you have received payments on a case, they will be in the Payments Details panel. If no payments are on any case, the green Payments section will have a message saying no payment information is available. Visit the Glossary to learn more about the terms used in this section or on your case.		If you have made payments on a case, they will be in the Payments Details panel. If no payments are on any case, the green Payments section will have a message saying no payment information is available. Visit the Glossary to learn more about the terms used in this section or on your case.
	Viewing Your Payment Details		Viewing Your Payment Details
	Click or tap on the grey Payment Details panel in the green Payments section of the Home Dashboard. The default view of payments on this list are any payments, on all cases, from the last six months. The list of payments received includes : Case Number Total Payment Payment Date Amount Sent To You Date Sent To You Other Amount Visit the Glossary to learn more about the terms used in this section or on your case.		Click or tap on the grey Payment Details panel in the green Payments section of the Home Dashboard. The default view of payments on this list are any payments, on all cases, from the last six months. The list of payments made includes: Case Number Total Payment Payment Date Visit the Glossary to learn more about the terms used in this section or on your case.
	Searching for Payments Received		Searching for Payments Made
	You can search for payments by a specific case or by a specific date range and you can print the payments for which you searched. To search, go to the Payment Details panel under the Payments section on the Home Dashboard. Click or tap the drop down titled Case with and then select the name of the other parent whose payments you want to view. The “All cases” option will be selected by default when you first view the Payment Details. “All cases” displays a compiled view of recent payments on all your cases. To view payments in a specific date range, enter a date in the From Date and the To Date field. You can search for payments as far back as two (2) calendar years from the date viewed. To view payments older than two years, you will need to contact the Clerk of Courts for the county of your order. Once you have selected the case and/or the date range for which you want to view payments, click or tap the Search button. The list of payments will update based on your selection. Visit the Glossary to learn more about the terms used in this section or on your case.		You can search for payments by a specific case or by a specific date range and you can print the payments for which you searched. To search, go to the Payment Details panel under the Payments section on the Home Dashboard. Click or tap the drop down titled Case with and then select the name of the other parent whose payments you want to view. The “All cases” option will be selected by default when you first view the Payment Details. “All cases” displays a compiled view of recent payments on all your cases. To view payments in a specific date range, enter a date in the From Date and the To Date field. You can search for payments as far back as two (2) calendar years from the date viewed. To view payments older than two years, you will need to contact the Clerk of Courts for the county of your order. Once you have selected the case and/or the date range for which you want to view payments, click or tap the Search button. The list of payments will update based on your selection. Visit the Glossary to learn more about the terms used in this section or on your case.
	Viewing Your Payment Receipt Method
	If you are receiving payments on a case, then you have set up a payment method. You can view your payment method in the Payments section on the Home Dashboard. You cannot change your payment method online through eServices. Learn more about changing your payment method options .

If you have one or more open cases with the Child Support Services, your cases will be in the blue Cases and Orders section on your Home Dashboard. Click or tap this section to see your cases.

Click or tap on the name of the other parent whose case you want to view. The Cases and Orders Details page will open.

On the Case and Orders Details page, you will be able to view:

• Details of your case, including:
  • Case Number
• A summary of your case, including:
  • Your case status
  • Information about your support order, if available
  • Information about your last payment, if available
• Your open case actions, including the most recent status of those actions, if available:
  • You can view up to the last 5 open case actions on your case, if available
  • You can view up to the last 3 statuses of the actions on your case, if available. Click or tap the More link on the status listed in the Action Status column to see more statuses, if available.
• Your completed case actions, including the final status of those actions, if available:
  • You can view up to the last 5 completed case actions on your case, if available
  • You can view up to the last 3 statuses of the actions on your case, if available. Click or tap the More link on the status listed in the Action Status column to see more statuses, if available.
• Details of your support order, including:
  • Order Date
  • Case Number
  • Docket Number
  • County
• A summary of the support order, including the total amount due (which includes all amounts due (or owed)) which, as of today, has not been paid. The total amount due does not include any costs owed.
• Your ordered support information, including:
  • Support Amount
  • Support Type
  • Payment Frequency
  • Begin Date
• Your medical support information, including:
  • Whether there is Medical Insurance
  • Responsible Person for Medical Insurance
  • Support Amount
  • Support Type
  • Payment Frequency
  • Begin Date
Visit the Glossary to learn more about the terms used in this section or on your support order.

If you are the Parent Who is Due Support and the Child Support Services is missing personal, contact or employment information on the other parent on your case, you will see the following links in the Case Details section:

• Provide personal and contact information for this Parent
• Provide employment information for this Parent

Using these links, you will be able to give any specific missing information on the other parent on your case. Employment information you give will be reviewed by the Child Support Services and we will add it to your case once it has been validated. If the other parent is not employed or you do not know his/her employer or other information, please do not give any information. We will continue to look for the missing information using other sources.

Visit the Glossary to learn more about the terms used in this section or on your case.

You can update your address at any time using your eServices account. Click or tap on the Edit link in the Personal Info section of your Home Dashboard. The Personal Info page will open and the Address panel will be expanded to show the mailing address we have on file for you. Click or tap the Edit link in the Mailing Address panel to update your address. If we have a residential address on file that is different from the mailing address, then the Residential Address panel will display below the Mailing Address panel. Click or tap the Edit link in the Residential Address panel to update your address.

https://tools.usps.com/zip-code-lookup.htm?byaddress When updating your address, it is important to use the official United States Postal Service (USPS) abbreviations and formats so the address will be accepted by the USPS for mailing. Look up your address at USPS to ensure it is correct.

Here are some helpful tips when updating your address on eServices:

• Do not enter periods or commas
• Do not abbreviate city names
• Do not use the word “Number” or abbreviation “No.”
• Do not use the word Post Office for residential address

Use the abbreviations shown below when updating your address:

If your address contains: Then enter: Apartment APT Avenue AVE Boulevard BLVD Building BLDG Circle CIR Court CT Drive DR East E Floor FL Highway Highway (do not abbreviate) Lane LN North N Place PL Post Office PO Road RD Room RM Rural Route RR South S South West (or similar direction) SW Square SQ Street ST Suite STE Terrace TER Trail TRL West W

Example: Street: 123 ANY ST Address line 2: APT 150 City: ANY TOWN State: ILLINOIS ZIP: 33701

When you update your address, be sure to check the Yes or No button next to “My mailing and residential address are the same?” Checking Yes, will automatically update your other address for you and save your time. Checking No will leave your other address as it is.

Once you have completed all the appropriate address fields for your update, click or tap the Submit button. eServices will verify the address with USPS to ensure it is correct, and if there is a problem, you will receive a warning message with a suggestion for the correct address according to the USPS. If the suggested address from the USPS is correct, click or tap the Copy Address button and you will be taken back to the Address panel. The address will be updated for you. You can then click or tap Submit again to make the update.

You can manage your employment information at any time through your eServices account. Click or tap on the Edit button in the Personal Info section of your Home Dashboard. The Personal Info page will open. Click or tap the Employers panel to add or remove your employer. Address information for employers is not displayed in your eServices account. If you need to add a new employer for yourself, click or tap the Add Employer button.

If you are no longer working at the employer listed, you can remove that employer from your account by clicking or tapping the trashcan icon ()  to the left of it. Clicking or tapping the trashcan icon () will add an end date to the employment record we have for you.

If you have questions about managing your employment information, please contact us.

You can update your contact information at any time through your eServices account. Click or tap on the Edit button in the Personal Info section of your Home Dashboard. The Personal Info page will open. Click or tap Contact Information panel to update your contact information. If you have contact information on your case, it will be displayed in this panel. eServices only shows the following contact information:

• Email Address
• Home Phone number
• Cell Phone number

To edit the existing contact information, click or tap the Edit button. Enter the new information and then click or tap Submit to update your case.

You cannot update email address through eServices. Update email through Okta verification.

To enroll online, you must have a valid social security number.

If any of the following enroll to you, please contact the Child Support Services to check for an existing case or open a new child support case:

• You have recently applied for, or are currently receiving, food assistance or temporary cash assistance from the State of Illinois. The Department of Human Services may have already sent your information to the Child Support Services and your child support services are in progress.
• You are seeking child support for your biological or adopted child and the other parent is the same gender as you.

The Child Support Services will not be able to open a case for you if any of the following apply to you:

• You are seeking child support from a parent who presently lives outside the United States in a country other than one with which Illinois has a reciprocal agreement. Learn more about the countries with which the Child Support Services has reciprocal agreements .
• You are seeking child support from a parent whose full name you are not able to provide.
• You are seeking child support for a child who is over the age of 18 and there is not an existing child support order.
• You are seeking child support from a parent who is deceased.

The enrollment process will take you through the pages you need based on the information you provide.

You can use the progress bar at the top of the enrollment pages to track your progress as you complete the enrollment.

After you complete each page, you will see a Let’s Review page where you can review all the information you have entered so far and go back to make changes, if needed. If you need to make changes, you can click or tap the Back button to return to the previous page.

You can also use the Navigate Your Enrollment panel to jump to any previous page in your enrollment to make changes.

The My Information page is to collect your personal information for your enrollment. Your name, social security number, date of birth and email address will be entered for you. You must complete, at a minimum, the following required information on yourself:

• Your gender
• Which Illinois county you live in
• Who you are seeking child support from
• How many children you are seeking child support for
• Who the children you want child support for primarily live with
• How many parents, other than yourself, you will be giving information for in this enrollment

When you have completed all the information on this page, click or tap the Continue button at the bottom of the page.

The Mother’s Information page is to collect the personal information about the mother of the child for which you are enrolling for services.

If you are the mother of the child who needs services, your name, gender, social security number and date of birth will be entered for you. You must provide, at a minimum, your mailing address to continue with your enrollment.

If you are a father or caregiver seeking child support from the mother of the child,you must provide, at a minimum, the mother’s first and last name to continue with your enrollment. You must also indicate whether you have a fear of physical or emotional harm from the mother.

When you have completed all the information on this page, click or tap the Continue button at the bottom of the page.

The Father’s Information page is to collect the personal information about the father of the child for which you are enrolling for services.

If you are the mother or caregiver seeking child support from the father of the child, you must provide, at a minimum, the father’s first and last name, gender identity, sexual orientation, race and ethnicity to continue with your enrollment. You must also indicate whether you have a fear of physical or emotional harm from the father. If you indicated on the My Information page you will be providing information for more than one possible father, you will need to complete a Father’s Information page for each possible father you want to name.

If you are the father of the child who needs services, your name, gender, social security number and date of birth will be entered for you. You must provide, at a minimum, your mailing address to continue with your enrollment.

The Child’s Information page is to collect the personal information about the child(ren) for which you are enrolling for services. If you indicated on the My Information page you need child support for more than one child, you will need to complete a Child’s Information page for each child.

You must provide, at a minimum, the child’s first and last name, date of birth and gender to continue with your enrollment. You must also select the child’s other parent(s), if you have already added an other parent to the enrollment.

If you indicate there is a pending legal action for a child, you must notify the Child Support Services of the type of pending legal action for this child.

If you indicate there is an existing support order for this child, you must notify the Child Support Services of the name of the parent ordered to pay support and the person receiving support.

When you have completed all the information on this page, click or tap the Continue button at the bottom of the page.

The Caregiver's Information page is to collect the personal information about the caregiver of the child for which you are enrolling for services.

If you are the caregiver of the child who needs services, your name, gender, social security number and date of birth will be entered for you. You must provide, at a minimum, your mailing address to continue with your enrollment.

When you have completed all the information on this page, click or tap the Continue button at the bottom of the page.

Once you have completed all the required information on the Mother, Father and Child(ren) pages, the progress bar at the top of the enrollment page will show 100% and you will be taken to a Final Review page to review all the information you have entered. If you do not have any changes, click or tap the Submit Enrollment button at the bottom of the page. You must agree to the enrollment Terms of Use to submit the enrollment.

Once your enrollment has been submitted, you can click or tap the Print Enrollment button to print a copy for your records. This will open a PDF document of your completed enrollment, which you can then save to your computer or device, print or view online.

To download software to view or print the document, download Adobe Reader.

Click or tap the Applications section on the Home Dashboard, click or tap View Enrollment to view your submitted applications. Click or tap View in the Actions column. This will open a PDF document of your enrollment which you can then save to your computer or device, print or view online.

To download software to view or print the document, download Adobe Reader.

Once your enrollment has been submitted, you will not be able to update or change your enrollment online and it may take up to 20 days to process your information. The Child Support Services will notify you when your case has been opened using the email address you provided in your enrollment. You will also be mailed a letter to the address you provided.

If the Child Support Services needs additional information, you will be contacted at the address you provided in your enrollment.

You can login to your eServices account at any time to view or print your completed enrollment. Once your case has been opened, you can also login to your eServices account to view the status of your case and update your case information.